- Don’t wait until all problems are solved before putting out new systems for the public to use. Be willing to take risks. You can’t solve problems in the abstract before you try out new systems and ideas.
- If a trial service does not work as hoped, it may be necessary to withdraw it or cut it back. But this does not mean that the project failed. For example, initially the library offered Internet access from all terminals, but later removed the Internet access function from some in order to reserve terminals for patrons who wanted to use other online resources, such as the online catalog.